1. Introduction
These are the terms and conditions that apply when you reserve a room at Kingfisher Hotel, Golf and Country Club.
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
2. Reservations
To reserve your room please follow the instructions as applicable.
You must be at least 18 years old to make a reservation.
You will need to provide your credit or debit card details to secure your reservation. Kingfisher Country Club accepts Visa, Visa Debit, American Express to secure a reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 10 Cancellation, below.
3. Group reservations
A reservation of five rooms or more is a group booking. If you wish to make a group booking if 5+ rooms, please call our central reservation team on 01908 562332.
4. Room prices
Kingfisher Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. Breakfast is included in all our room rates.
Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.
Flex: If you book a Flex rate you may choose whether to pay for your room in full at the time of booking or to pay on arrival. Please see section 10 cancellation for full rate restrictions.
Non-Flex: Non-Flex is a more restricted rate that may be offered subject to availability. Payment in full is required for all Non-Flex bookings at the time of booking. This is inclusive of all extras ordered at the time of booking. Please see section 10 cancellation for full rate restrictions.
5. Occupancy
The maximum room occupancy is two adults. Daybeds (for children under the age of 12) and cots are available with a maximum occupancy of two adults and one minor. We do not charge for the provision of cots and daybeds and are free of charge. Please give sufficient advance notice at the time of booking. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.
Children under 18 are not permitted to stay at Kingfisher Hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.
6. Accessibility
Kingfisher Hotel has two rooms which are specially adapted for customers with disabilities. For more information view our Access Statement.
7. Special requests
Although Kingfisher Hotel will try to accommodate special requests, all rooms are subject to availability.
We are unable to accept foreign currency exchange at Kingfisher Hotel and you will need to visit an exchange bureau or bank to exchange your currency.
8. Meals
Breakfast is included in the room price.
You may add dinner and/or a meal deal (where available) when you make your reservation. A ‘Breakfast to Go Box’ is available upon request. Please submit your request to Reception no later than 2230 the night before.
The meal deal is available for adults only and includes a three course dinner from the TDH menu and as advertised on our website.
9. Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by credit/debit card (Visa, Visa Debit, MasterCard, American Express). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept cheques or cash for room purchase.
10. Cancellation
Your right to cancel
Flex rate room bookings may be cancelled up to 24 hours on the arrival date. If you cancel your reservation up to 24 hours on the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you cancel a reservation on the day of arrival (including any "no show") and have not already paid for the room in advance you will be charged a cancellation charge equivalent to 50% of the total charges reserved for the duration of your stay. A cancellation reference will be given and should be retained as proof of cancellation.
If you decide to shorten your stay you must inform reception at the Kingfisher Hotel that you are staying in within 24 hours or 11am on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day.
Any ‘no show’ will be charged at 100% of the charges reserved.
Non-Flex rate room bookings may be cancelled within 24 hours of making a booking and are non-refundable under all circumstances.
If you’ve made a group booking, our cancellation terms are as follows:
· For 4 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time.
· For 5 rooms or more, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit.
Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate the hotel for the cancellation and is not for any service.
Our right to cancel
Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
· you do not pay us when you are required to do so; or
· you break the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
· if you have already paid for your room, we will refund your payment to you; or
· if you have not yet paid for your room, you will not have to make any payment to us.
Same as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
11. Arrival and departure
Rooms are available from 3pm on the arrival date. Please let Kingfisher Hotel know if you are likely to arrive after 10pm.
Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 1100 on the day of departure. Failure to leave your room by this time may result in a late check-out charge.
12. Kingfisher Hotel expectations of you (and your group)
You must not:
· smoke anywhere inside any Kingfisher premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Kingfisher premises outside of the designated smoking area will result in a £100 fine;
· bring any pets onto the Kingfisher premises, with the exception of assistance dogs;
· bring any potentially dangerous or hazardous materials or equipment onto Kingfisher Hotel premises;
· use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
· tamper with any fire alarms or emergency equipment;
· utilise Kingfisher rooms to use or store items (personal or otherwise) which could in the sole opinion of Kinfisher Hotel cause damage to the room, or be a risk to the health and safety of staff or property. This includes any items with a naked flame;
· prevent Kingfisher Hotel management, housekeeping and/or maintenance staff from access to your room(s) as and when required by Kingfisher Hotel, with housekeeping permitted full access at least once every two days;
· remove, damage or destroy any Kingfisher Hotel property;
· use any of the technology provided by Kingfisher Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Kingfisher Hotel staff.
If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Kingfisher Hotel on demand the amount required to make good or remedy such damage or loss.
You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Kingfisher Hotel room for sale either on its own or as part of a combined offer. Kingfisher Hotel will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Kingfisher Hotel you should contact Kingfisher Hotel directly on 01908 562332.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Kingfisher Hotel reserves the right to:
· cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
· cancel key cards;
· restrict access to the hotel;
· remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
· retain all sums paid by you and/or charge you the full amount of your reservation; and/or
· refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.
Kingfisher Hotel will not be liable for any refund or compensation in such circumstances.
Kingfisher Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
We reserve the right to change your room allocation at any point during your stay for any reason.
13. General
FAQs
Please see our Frequently Asked Questions for further information about your stay at Kingfisher Hotel.
Your information
We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice (click link for further details). Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
The contract
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Your rights
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
Our liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
· loss of income, sales or revenue;
· loss of business;
· business interruption;
· loss of profits or contracts;
· loss of anticipated savings;
· loss of data;
· loss of reputation and/or goodwill; or
· wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
Applicable law
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at Kingfisher Hotel. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel.
Severability
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
14. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please contact Kingfisher Hotel directly on 01908 562332.